For emergencies requiring fast response, we
offer prompt 24/7 emergency service.
These services are often necessary in cases of “server down”
in situations that prevent employees from performing their duties.
ActiveWatch® clients, we schedule a technicians to arrive
at a client's site within one to eight business hours and somewhat longer times
for customers without a plan. For ActiveWatch® Platinum clients, our
technicians are dispatched immediately to emergency service issues and in
most cases arrive in little more than “driving time” to your location. Once
on-site, we work quickly and accurately to minimize the effects of problem
and repair the cause of the problem. Our response time is typically is 1 to 2 hours or less for
clients with one of our ActiveWatch® plans and 4 to 6 hours for customers without a plan.