ActiveWatch®, our trademarked remote monitoring platform, provides a comprehensive hosted environment with tools for our engineers to manage desktops, servers, most printers & network equipment, an advanced scripting engine, a reporting engine and a ticketing system. Clients receive periodic executive reports including monitoring and trend reporting, backup reporting, patch management, malware/spyware protection and removal, antivirus protection and management.
We have fully trained engineers in our network operations center (NOC) providing proactive IT infrastructure management. Our team provides unparalleled level of 24 x 7 support - giving us an edge over competition. With tested and matured processes in place, the NOC is well poised to provide on-demand support when most needed.
Additionally, we offer our optional help desk services, giving clients unlimited access to a technical staff skilled in all Microsoft Office programs and many other popular business applications, Microsoft and Apple operating systems, Palm, Blackberry, Active Sync and Windows Mobile operating systems. Learn more ...
For issues that cannot be solved remotely, we can quickly get a field technician or engineer on-site for hands-on help in solving problems. In fact some of our IT support plans even include both scheduled and emergency on-site support at no additional cost. Learn more ...
There are only two kinds of hard drives — those that have failed and those with will fail.
Without a backup copy of your data, you're risking your company's future. Since the failure rate of hard drives and tape backup cassettes is 100 percent, it's really only a matter of time until your data could be lost. Learn more ...
As a hosted service provider, Metro Managed IT delivers a combination of traditional IT functions such as infrastructure, applications, security, monitoring, storage, Web development, website hosting and email, over the Internet or other wide area networks. We combine the abilities of an application service provider (ASP) and an Internet service provider (ISP). This approach enables customers to consolidate and outsource much of their IT needs for a predictable recurring fee. One of our most popular hosted service is Hosted Exchange email, including shared calendars, contacts and files. Learn more ...
For emergencies which require on-site response, we offer emergency service. Our response time is one hour or less and our technician will arrive within four hours, typically within one to two hours. Learn more ...
The most successful companies are those who know what they do
best, and then hire outside experts to take care of the rest. By using
outsourcing as an overall management strategy, company leaders can
focus company resources on the primary business of the organization
and move ahead swiftly.
Your total satisfaction is guaranteed. If at any time you are not
completely satisfied with any of our services, you can exit the partnership. No strings attached. In fact, we'll even help you make
the transition. That's how confident we know you will be delighted
with our service.
Contact us today for a free, 27-point network audit to learn more about ActiveWatch® from Metro Managed IT.